FAQ's

Pyrex Replacement Lids-Blue ONLY

Pyrex Replacement Lids are available for purchase by clicking on the following link:- https://www.shopcorellebrands.com.au/collections/pyrex-replacement-lid

They are available for purchase in the following sizes:-

2 Cup Round (Item code 1128695 | 7200-PC)

4 Cup Round (Item code 1128696 | 7201-PC)

7 Cup Round (Item code 1128697 | 7402-PC)

3 Cup Rectangle (Item code 1128698 | 7210-PC)

6 Cup Rectangle (Item code 1128699 | 7211-PC)

11 Cup Rectangle (Item code 1128700 | 7212-PC)

Pyrex Replacement Lids are ONLY available in colour Blue.

What if an item is out of stock

If an item is listed as 'Out of Stock', it generally means we do not have stock available in our warehouse. In most cases, 'Out of Stock' items are back in stock every 2-6 weeks. We suggest you continue to check the status of the item on line on a weekly basis.

What does it mean if I receive a message at Check-out stating that 'the order cannot be shipped to my address'

This generally means that the total weight of your order has exceeded our 20kg limit. We suggest you split your order into 2 or more orders, or send us an email at onlineaus@corellebrands.com for a postage quotation. In your email, ensure to include:- the item code, product description, quantity of each item required and delivery address.

How much is the cost of Shipping to my address

In order to obtain an accurate shipping cost, you must add the items to your Cart and proceed to the Checkout. Once you have entered your shipping address details a shipping charge will be added to your order. 

 

What if my tracking status states 'Delivered' and I have not received my parcel?

Before contacting us, it's worth checking a few things first. Click on the tracking link we sent to you via Email to view the latest up to date tracking information.

If the status of your tracking states 'Delivered', check with your neighbours. The Courier Driver may have left it with them because you were not home. Or, check around your home as the Driver may have left the parcel in a safe place (i.e. the front porch, under the mat, behind the fence or garden shed). The Driver will only leave your parcel in a safe place (not visible from the front of your home). 

In some circumstances, if you are not home, the Driver may leave a card at your front door or in the letterbox. The Card will provide you with necessary information on obtaining your parcel.

Or, simply reach out to the Carrier provided on your tracking link and query your order status.

Can I amend or cancel my order

Corelle Brands is prompt at picking and packing your order, hence we are unable to change your order once your purchase has been confirmed. We can however cancel your order and issue you a refund. If you wish to cancel an order please send our Online team an email at onlineaus@corellebrands.com. Request for cancellations | refunds must be submitted within 24 hours of placing your order. Note, refunds may take up to 3-5 business days for your funds to be transferred into your account.

What if what I ordered is not what I want

If you wish to return the goods for an exchange, you must do so within 14 days of receiving your parcel. The returned goods must be received in their original packaging, unused and in a saleable condition. If you wish to return the goods for an exchange, please contact our Online team by sending them an email to onlineaus@corellebrands.com. Please note your Order number, first name and surname in the subject line of the email along with a note advising the team that you wish to obtain an exchange. Our team will be in contact with you within 48 hours. Note, the postage cost of returning the unwanted items is at your cost. Goods that arrive broken or damaged cannot be exchanged.

Can I exchange my order at a Corelle Brands Factory Outlet Store

Yes, you can exchange your unwanted items at one of our Corelle Brands Factory Outlet stores located at DFO Homebush, Fashion Spree Liverpool, DFO Essendon, DFO Moorabbin or DFO Brisbane. The returned goods must be received in their original packaging, unused and in a saleable condition. A copy of your dispatch note must be presented to the Sales Associate for an exchange.

Can I change the delivery address provided on my original order

Once you have obtained confirmation that we have received your Order, you are unable to change or update your delivery address.